Shipping & Return Policy

All rates are in Canadian currency

Shipping

Please note:  Your order is a purchase order only.  You can request a shipping quote or overnight express when you place your order.  Your credit card is NOT charged until we have your package ready to ship.  This allows us time to perform services such as testing, or make recommended changes to your order 

We pack very carefully to ensure no breakage.  We do replace insured products broken in transit.  (insurance is a shipping option at added cost)   Photo evidence of damage must be provided

Domestic (Canada):  We ship via the most economic courier service for your destination using Expedited parcel or Express (upon request).  Additionally, we may request signature in winter to ensure package is not left outside to freeze 

Products within Canada contain 5% alcohol as a preservative  (approx. 1 drop per dose) unless non-alcohol is requested (cats prefer non-alcohol)

ALL products leaving Canada are alcohol-free to prevent customs issues & duty charges 

USA: 2-4 day express:  0-1 lb (up to 100ml total) = $35    1-4 lbs (up to 450ml total) = $39.50   Customs brokerage fee is included

* Small towns and rural areas carry a $30 surcharge or may be served by other carriers if available

Global International:  (outside of North America)  Shipping costs are based on size and weight of package, its destination, and speed of travel (fuel surcharges change weekly). Shipping rates change weekly due to fuel surcharges 

We ship non-alcohol to all countries that have a free trade agreement with Canada, so duty is generally not applicable. Our non-alcohol products are duty-free to most countries 

We ship via DHL Express courier with customs brokerage service included.  We CAN provide an estimate before shipping.  As with USA, 1-4 lbs are one single rate, so you can order up to 15 bottles (450 ml) for the one rate  

We can also ship via postal service to save costs.  But, the transit time is more than double, the customs wait longer, and in winter can risk damage to the products.   For example:  1 lb to Australia (15 days) = about $55 vs DHL (5 days) = about $88.  However, DHL up to 4 lbs (5 days) = about $98 vs postal 2 lbs (15 days) = about $71 

*Brokerage fees do not include any duty, import fees or taxes payable to the country of entry 

Returns 

To ensure your products arrive safely we use tamper-proof seals on our products, and ship in tamper-proof boxes.  The products are also protected with special insulating lining and wrapped to protect from heat & cold, X-rays and EMF's.  We recommend you retain the special lining to protect your bottles when traveling

Because products are ingestible, FDA does not allow us to accept returns on products when seals have been broken or damaged

Products may be returned under the following conditions:  You are an Enlightened Feelings Member.  The tamper-proof seal is intact (bottle has not been opened).  The products do not appear to have been tampered with (ie: by hypodermic needle, water damage, etc)  Products must be returned in the original box and packaging to ensure they are properly protected in transit 

No time limit on return of unopened products.  Shipping charges are not reimbursed 

Care of Products 

Keep away from sunlight, indoor lighting, EMF's (computers, phone and electronic equipment.  Store at room temperature, in a cabinet.  Do not refrigerate or place on ice.  Do not heat  

Do not mix product with meat, cheese or milk 

Use the dropper only to dispense drops.  Do not use dropper in the mouth, leave on a counter or let it touch anything.  You may sterilize the dropper with hot water, aqueous ozone, or hydrogen peroxide.  If you do not have an oral dose syringe, you may order a dropper   

Products containing alcohol have a long shelf life.  If the product isn't used for 2 or more weeks, simply success the bottle before using. (rap sharply against the palm of your hand 3-4 times to wake up the energies)

Products that do NOT contain alcohol  These products use calcium ascorbate as a preservative.   They require a bit more care:  If using non-alcohol products that are only used occasionally:  After opening the bottle and dispensing at least one dose, you may add 1.5 ml (1/3 - 1/2 tsp) or more of premium vodka to the bottle to increase its shelf life and prevent mold or bacteria.  If the product isn't used for 2 or more weeks, simply success the bottle before using. (rap sharply against the palm of your hand 3-4 times to 'wake up' the energies  

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